Reception acts as the first line of guidance for patients and families, guide the patients and their attendants regarding location and timings of OPD clinics, laboratories, cabins, wards and departments. The reception counter is one of the most important areas of the hospital. Architects and planners, at best, determine the number of seats and then try to make it look nice. Ingenious planners are concerned about how the perceived waiting time be eliminated. Consider giving patients something thoughtful useful services, free blood pressure test, a scale, reading room, free wireless internet, self-service kiosks, ensuring availability of trolleys and wheelchairs make patients waiting more pleasant.